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MaaS360 by Fiberlink

Industry-acclaimed customer experience from Fiberlink, an IBM company

Total Enterprise Mobility Management Success

With millions of mobile devices managed on MaaS360, we’ve learned what it takes to help transform businesses through the power of mobility and the cloud.  Together with our customers, we put that knowledge into action to ensure your MaaS360 solution not only meets your current enterprise mobility needs but has been designed and deployed with your future needs in mind, too. After all, rapid change is the new normal, and flexibility is an essential component for achieving a faster ROI and a lower total cost of management.

Services

Total Enterprise Mobility Management Success

With millions of mobile devices managed on MaaS360, we’ve learned what it takes to help transform businesses through the power of mobility and the cloud.  Together with our customers, we put that knowledge into action to ensure your MaaS360 solution not only meets your current enterprise mobility needs but has been designed and deployed with your future needs in mind, too. After all, rapid change is the new normal, and flexibility is an essential component for achieving a faster ROI and a lower total cost of management.

Services
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Our experience, your IT operations, proven success

Implementation Services

With MaaS360 you can get up and running quickly, without the need to launch a big IT project or hire an army of consultants.  Fiberlink’s seasoned mobile operations professionals have worked with thousands of the most demanding and security conscious organizations worldwide to plan, configure and deliver secure mobility solutions to their employees with MaaS360.  They bring together in-depth understanding of the MaaS360 Platform with hands-on knowledge of how enterprise mobility management is practiced at best-in-class organizations.  As a Fiberlink customer, you will have a dedicated Customer Platform Services professional from the start of your evaluation through deployment who will:

  • Work with you to ensure that MaaS360 is configured to meet your needs and adheres to industry best practices
  • Participate with you in a weekly call to assess your MaaS360 evaluation and address any needs or concerns
  • Be your point of contact for any technical questions during your evaluation
  • Ensure the successful transition of your MaaS360 evaluation to production

Professional Services

For more complex enterprise mobility environments, Fiberlink offers professional services to meet the unique requirements of any organization. Our team will work collaboratively with your organization through all your required phases:

  • Requirements Definition and Scope
  • Solution Definition and Cost Estimation
  • Project Planning and Project Management
  • Solution Delivery and Acceptance

Customer Support 

As a Fiberlink customer, you have access to a wide range of resources designed to help you when you have questions or experience any issues with MaaS360. Included with your MaaS360 subscription, Fiberlink provides 24x7x365 premium support via phone, chat and email for all customers at no additional charge.

We also offer an online portal that features a robust support center including user guides, training videos, reporting manuals and FAQs. In addition, Fiberlink’s MaaSters Center provides answers to common questions and a forum to share tips and information about a variety of topics in mobility management.

Training and Education 

Fiberlink provides education and training services to fit any need. Standard MaaS360 training for your administrators and help desk staff is provided for free during your implementation phase.  Customized training for anyone in your organization can be delivered in person at your location, at the Fiberlink Mobility Center of Excellence, or online. Training materials can be developed and delivered to meet your company's specialized needs. Recorded training courses and MaaS360 Tips and Tricks are available at any time at the MaaSters Center.

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