MaaS360 Launches New Help Desk Software for Cloud-Based Desktop Management

Enables Discovery, Analysis and Resolution of Mobile Devices and their Unique Challenges

Blue Bell, PA-October 18, 2010- Fiberlink Communications Corporation, the provider of cloud-based Mobility-as-a-Service (MaaS) solutions, today announced the MaaS360® Device Management View. The new solution provides organizations with real time data and reporting on desktops, laptops and netbooks, regardless of where devices are located or connected.

Device Management View enables IT departments to proactively identify, locate and troubleshoot machines with problems, quickly react to inbound issues and better align IT resources with business processes. It also allows IT to view all devices, search for devices that meet complex attributes, save search groups, manage custom attributes and drill down into device level views for improved support and desktop management.

“The Device Management View module significantly improves MaaS360’s already strong reporting capabilities,” said Chris Corbet, senior product manager at Fiberlink. “Individuals who are responsible for desktop management and support now have a system to perform daily operations with greater efficiency, saving time and money. The feedback that we’ve already received from several customers has been outstanding.”

Device Management View is an add-on to Fiberlink’s award-winning MaaS360 cloud-based platform. Key features include:

• Device-level reporting: provides a detailed look at individual devices. Administrators can see endpoint security, missing application and patch updates, compliance incidents, Internet and VPN connections, hardware and software and more. Michael Manos, vp, Hosting Operations Production for Nokia
• Smart search: enables complex searches across any combination of hardware and software attributes.
• Quick search: makes it possible to search for a computer or OS username from any page on the MaaS360 platform and get routed directly to the device details.
• Saved search groups: allows IT to save smart search queries for future use and later access these searches for an updated list of devices meeting the criteria. 
• Custom attributes: allows administrators to populate and create different custom attributes for their devices.
• Real time data: enables customers to view data within minutes of install and changes to devices are updated in near real time. 

The Device Management View module is available now. For more information, visit http://links.maas360.com/deviceViews.

About Fiberlink
Fiberlink is the creator and developer of cloud-based Mobility as a Service (MaaS) solutions. The company's MaaS360 mobility infrastructure and subscription services have revolutionized how business users share and secure information over the Internet. Fiberlink's MaaS360 platform ensures reliable, secure and compliant mobile working for employees, while delivering unprecedented Mobility Intelligence to senior management and IT operations. The company is a recognized leader in helping both Global 2000 companies and smaller businesses cost-effectively support expanding mobile workforces and use mobile devices to remain competitive in today's economy. Additional information about Fiberlink is available at  www.maas360.com.

Contact:
Schwartz Communications
Joe Palladino or Lesley Cannata
MaaS360@schwartz-pr.com
(781) 684-0770

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