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MaaS360 by Fiberlink

Mobile Device Management (MDM)

Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their data. Our MaaS360 experts will post answers to your questions about inventory tracking, patch management, policy configuration and more.

Mobile Device Management (MDM)
  • Mobile Device Management (MDM)

    Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their...
  • vhetrick
    340 posts
    Forum Moderator

    iOS Attribute showing Not Enabled in MaaS360 but is on the device

    10/31/2011 (Last edited 14 June 2012)
    2960 Views | 0 Replies
    Apple doesn't allow certain commands to be gathered if a device is locked or off.  If the device is queried during this time, the command will be delayed and we will not be able to gather detail about that attribute in MaaS360.
  • vhetrick
    340 posts
    Forum Moderator

    Invalid verification request, please contact your helpdesk shows in Safari when enrolling my iOS device

    10/28/2011 (Last edited 14 June 2012)
    3893 Views | 0 Replies
    Check the following if the user is having an issue enrolling a device:
  • Joe Pappano
    69 posts
    Community Member

    iOS 5 (Part 2 of 3): New Policy Controls – Webinar – October 27, 2011

    10/27/2011 (Last edited 14 June 2012)
    5125 Views | 0 Replies
    Join Joshua Lambert, Product Manager, for a live demo and deep information dive into new policy controls in iOS 5. You’ll learn how to manage iCloud and Siri access in your enterprise, how to increase the security of your email accounts on multiple use devices, and how to support your Wi-Fi proxy environment.
  • vhetrick
    340 posts
    Forum Moderator

    What payloads/settings are removed on a Selective Wipe on iOS devices?

    10/21/2011 (Last edited 14 June 2012)
    4164 Views | 0 Replies
    The following payloads will be removed during a Selective Wipe on iOS devices or if you issue a Remove iOS Control.
  • Joe Pappano
    69 posts
    Community Member

    iOS 5 (Part 1 of 3): An Introduction – Webinar – October 13, 2011

    10/13/2011 (Last edited 14 June 2012)
    6684 Views | 0 Replies
    Join Chris Corbet to learn how your organization can leverage iCloud and iOS 5 to improve their end-users’ mobile experience and make it simpler to deploy, secure, and support iPhones and iPads.
  • jharrington
    124 posts
    Community Member

    How to Avoid Syncing Your Family’s Content to Your iCloud Account and iOS 5 Devices

    10/13/2011 (Last edited 14 June 2012)
    4468 Views | 0 Replies
    Edited by: Jim Szafranski
    If you have been sharing the same iTunes Account/Apple ID with your spouse and children, this post is for you…
  • jharrington
    124 posts
    Community Member

    MaaS360 for iOS, Now in the iTunes App Store

    10/10/2011 (Last edited 14 June 2012)
    4624 Views | 0 Replies
    Has your iOS device been activated with MaaS360?
  • vhetrick
    340 posts
    Forum Moderator

    Exchange ActiveSync Policy Support by Device

    09/28/2011 (Last edited 14 June 2012)
    4066 Views | 0 Replies
    Below is a good link for an Exchange ActiveSync Comparison Table that shows which devices support which ActiveSync policies.
  • vhetrick
    340 posts
    Forum Moderator

    Exchange Account setup fails when connecting an iOS device to Traveler.

    09/28/2011 (Last edited 14 June 2012)
    3155 Views | 0 Replies
    There are a number of reasons this could happen:
  • vhetrick
    340 posts
    Forum Moderator

    What versions of Traveler support which devices?

    09/28/2011 (Last edited 14 June 2012)
    3281 Views | 0 Replies
    The following device support is available:
  • vhetrick
    340 posts
    Forum Moderator

    How do I configure my iOS policy to push my Travler settings?

    09/28/2011 (Last edited 14 June 2012)
    3870 Views | 0 Replies
    The Traveler profile on an iOS device can be configured using the Exchange option.  You do not need the Traveler application for this.
  • vhetrick
    340 posts
    Forum Moderator

    How do I set up Active Directory integration for iOS and Android Enrollment?

    09/28/2011 (Last edited 14 June 2012)
    7295 Views | 0 Replies
    There are two steps to enable Active Directory integration
  • vhetrick
    340 posts
    Forum Moderator

    Why is my jailbreak status blank in MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    3219 Views | 0 Replies
    MaaS360 uses its MaaS360 for iOS application to detect jailbreak status.  Once the MaaS360 for iOS app is installed, the field will be updated to Yes or No depending on the status of that device.
  • vhetrick
    340 posts
    Forum Moderator

    How do I locate my iOS device through MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    2604 Views | 0 Replies
    I see the options to Locate Devices under the Actions dropdown for my Android devices but not my iOS devices.  How do I locate my iOS devices through MaaS360?
  • vhetrick
    340 posts
    Forum Moderator

    I tried to send a message to my iOS device and it still says pending in the Action History.

    09/27/2011 (Last edited 14 June 2012)
    8599 Views | 0 Replies
    Send Message functionality requires the MaaS360 for iOS application be distributed and installed on the device.
  • vhetrick
    340 posts
    Forum Moderator

    How do I remove a managed device from MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    13004 Views | 6 Replies
    The best way to remove a device from MaaS360 is the following:
  • vhetrick
    340 posts
    Forum Moderator

    Whats the difference between iOS Allowed Idle Timeout Before Auto-Lock and Grace Period for Device Lock policies?

    09/27/2011 (Last edited 14 June 2012)
    10337 Views | 2 Replies
    There are a number of Passcode Policies offered through the iOS MDM api.  The most commonly asked about policy settings are the Allowed Idle Timout Before Auto-Lock and the Grace Period for Device Lock.
  • vhetrick
    340 posts
    Forum Moderator

    How do I troubleshoot APNS issues on my iOS devices?

    09/27/2011 (Last edited 14 June 2012)
    3596 Views | 0 Replies
    Some examples of when this could be useful are below:
  • vhetrick
    340 posts
    Forum Moderator

    How do I troubleshoot iOS enrollment issues?

    09/27/2011 (Last edited 14 June 2012)
    2991 Views | 0 Replies
    Check the following if the user is having an issue enrolling a device:
  • vhetrick
    340 posts
    Forum Moderator

    What are my options in MaaS360 to enroll my iOS and Android devices in MDM?

    09/27/2011 (Last edited 14 June 2012)
    3790 Views | 0 Replies
    There are three options available for enrollment of iOS and Android devices.
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