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MaaS360 by Fiberlink

Mobile Device Management (MDM)

Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their data. Our MaaS360 experts will post answers to your questions about inventory tracking, patch management, policy configuration and more.

Mobile Device Management (MDM)
  • Mobile Device Management (MDM)

    Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their...
  • alexanderhoran
    8 posts
    Community Member

    Modifying Username data in Maas360

    01/11/2012 (Last edited 14 June 2012)
    4274 Views | 1 Replies
    We have some iPad devices that we are managing that have incorrect values for their Username in the Maas360 portal. With the invalid data we cannot use the %username% value as part of our configuration policies for the devices.
  • cbabcock
    8 posts
    Community Member

    Can you push a device name change to an iPhone via Maas360?

    01/10/2012 (Last edited 14 June 2012)
    4970 Views | 1 Replies
    I'm pretty sure that I can't do this, but I wanted to ask.  Is there a way to push a device name change to an iPhone managed by Maas360? 
  • alexanderhoran
    8 posts
    Community Member

    Force iOS update

    01/03/2012 (Last edited 14 June 2012)
    7050 Views | 6 Replies
    We have a number of managed iPads that have an out of date iOS versions. We are alerted to these devices via MaaS but i was not sure if Apple had opened up their management APIs enough to allow us to force the devices to update to the latest iOS version, or if we had to have our users perform this upgrade.
  • Joe Pappano
    69 posts
    Community Member

    Managing iPhones, iPads, and Androids with Exchange ActiveSync - Webinar - December 15, 2011

    12/15/2011 (Last edited 14 June 2012)
    6055 Views | 0 Replies
    Join Val Hetrick to learn how to get the most out of the iPhones, iPads, and Androids at your company with Exchange 2007 or Exchange 2010.
  • vhetrick
    350 posts
    Forum Moderator

    iOS Attribute showing Not Enabled in MaaS360 but is on the device

    10/31/2011 (Last edited 14 June 2012)
    3552 Views | 0 Replies
    Apple doesn't allow certain commands to be gathered if a device is locked or off.  If the device is queried during this time, the command will be delayed and we will not be able to gather detail about that attribute in MaaS360.
  • vhetrick
    350 posts
    Forum Moderator

    Invalid verification request, please contact your helpdesk shows in Safari when enrolling my iOS device

    10/28/2011 (Last edited 14 June 2012)
    4650 Views | 0 Replies
    Check the following if the user is having an issue enrolling a device:
  • Joe Pappano
    69 posts
    Community Member

    iOS 5 (Part 2 of 3): New Policy Controls – Webinar – October 27, 2011

    10/27/2011 (Last edited 14 June 2012)
    5904 Views | 0 Replies
    Join Joshua Lambert, Product Manager, for a live demo and deep information dive into new policy controls in iOS 5. You’ll learn how to manage iCloud and Siri access in your enterprise, how to increase the security of your email accounts on multiple use devices, and how to support your Wi-Fi proxy environment.
  • vhetrick
    350 posts
    Forum Moderator

    What payloads/settings are removed on a Selective Wipe on iOS devices?

    10/21/2011 (Last edited 14 June 2012)
    4816 Views | 0 Replies
    The following payloads will be removed during a Selective Wipe on iOS devices or if you issue a Remove iOS Control.
  • Joe Pappano
    69 posts
    Community Member

    iOS 5 (Part 1 of 3): An Introduction – Webinar – October 13, 2011

    10/13/2011 (Last edited 14 June 2012)
    7405 Views | 0 Replies
    Join Chris Corbet to learn how your organization can leverage iCloud and iOS 5 to improve their end-users’ mobile experience and make it simpler to deploy, secure, and support iPhones and iPads.
  • jharrington
    124 posts
    Community Member

    How to Avoid Syncing Your Family’s Content to Your iCloud Account and iOS 5 Devices

    10/13/2011 (Last edited 14 June 2012)
    5170 Views | 0 Replies
    Edited by: Jim Szafranski
    If you have been sharing the same iTunes Account/Apple ID with your spouse and children, this post is for you…
  • jharrington
    124 posts
    Community Member

    MaaS360 for iOS, Now in the iTunes App Store

    10/10/2011 (Last edited 14 June 2012)
    5276 Views | 0 Replies
    Has your iOS device been activated with MaaS360?
  • vhetrick
    350 posts
    Forum Moderator

    Exchange ActiveSync Policy Support by Device

    09/28/2011 (Last edited 14 June 2012)
    4793 Views | 0 Replies
    Below is a good link for an Exchange ActiveSync Comparison Table that shows which devices support which ActiveSync policies.
  • vhetrick
    350 posts
    Forum Moderator

    Exchange Account setup fails when connecting an iOS device to Traveler.

    09/28/2011 (Last edited 14 June 2012)
    3826 Views | 0 Replies
    There are a number of reasons this could happen:
  • vhetrick
    350 posts
    Forum Moderator

    What versions of Traveler support which devices?

    09/28/2011 (Last edited 14 June 2012)
    3892 Views | 0 Replies
    The following device support is available:
  • vhetrick
    350 posts
    Forum Moderator

    How do I configure my iOS policy to push my Travler settings?

    09/28/2011 (Last edited 14 June 2012)
    4582 Views | 0 Replies
    The Traveler profile on an iOS device can be configured using the Exchange option.  You do not need the Traveler application for this.
  • vhetrick
    350 posts
    Forum Moderator

    How do I set up Active Directory integration for iOS and Android Enrollment?

    09/28/2011 (Last edited 14 June 2012)
    8218 Views | 0 Replies
    There are two steps to enable Active Directory integration
  • vhetrick
    350 posts
    Forum Moderator

    Why is my jailbreak status blank in MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    3888 Views | 0 Replies
    MaaS360 uses its MaaS360 for iOS application to detect jailbreak status.  Once the MaaS360 for iOS app is installed, the field will be updated to Yes or No depending on the status of that device.
  • vhetrick
    350 posts
    Forum Moderator

    How do I locate my iOS device through MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    3200 Views | 0 Replies
    I see the options to Locate Devices under the Actions dropdown for my Android devices but not my iOS devices.  How do I locate my iOS devices through MaaS360?
  • vhetrick
    350 posts
    Forum Moderator

    I tried to send a message to my iOS device and it still says pending in the Action History.

    09/27/2011 (Last edited 14 June 2012)
    9275 Views | 0 Replies
    Send Message functionality requires the MaaS360 for iOS application be distributed and installed on the device.
  • vhetrick
    350 posts
    Forum Moderator

    How do I remove a managed device from MaaS360?

    09/27/2011 (Last edited 14 June 2012)
    16698 Views | 6 Replies
    The best way to remove a device from MaaS360 is the following:
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