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MaaS360 by Fiberlink

Mobile Device Management (MDM)

Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their data. Our MaaS360 experts will post answers to your questions about inventory tracking, patch management, policy configuration and more.

Mobile Device Management (MDM)
  • Mobile Device Management (MDM)

    Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their...
  • CitizenSane
    14 posts
    Community Member

    Location reporting

    3357 Views | 11 Replies
  • Giovanni
    15 posts
    Community Member

    iOS 8 Beta Testing Failure

    1224 Views | 4 Replies
    Has anyone run into the issue where an iOS 8 Beta 1 device enrolled with MaaS360 profiles is unable to open the "Settings" app? I have seen this occur multiple times enrolling clean/factory reset devices, as well as from a prior device backup from 7.1.1.
  • KaylaBittner
    46 posts

    On-Demand Demo: MaaS360 and Apple iOS for IT

    05/28/2014 (Last edited 4 June 2014)
    1246 Views | 0 Replies
    Do you want to get the most out of your iOS devices? MaaS360 and Apple provide comprehensive tools to manage iOS devices on corporate networks so you can focus on helping employees be more productive. With MaaS360, you can use the Apple Configurator tool and access the best security available for your iPhones and iPads.
  • ITSchris
    1 posts
    Community Member

    Maas360 changes Lock screen timer on IOS 7

    1315 Views | 0 Replies
    When Maas360 and the MDM profile gets installed onto our users' devices, it changes some of the lock screen security features. This only applies to iPhones though. When Maas360 is not installed you get the option to have your device lock after 1,2,3,4 or 5 minutes. You also can set it to never lock. Now when Maas360 is installed and the profile comes down, the option of never lock now disappears. I've also noticed that the fingerprint lock screen security changes as well. The options that you get with the Fingerprint when Maas36 is not installed is 1,3,5,10,15 minutes and then 1 hour and 4 hours. Once Maas360 is installed you then lose the higher value options and the only ones that become available are 1,3 and 5 minutes as well as an "Lock Immediately" option. 
    For our android users, we still use Maas360 but the exchange email comes through Touchdown.When Touchdown installs it asks to create a pin to get into the email. Now I'massuming thisis where the mixup would be since IOS does not use Touchdown to grab emails from the server. There is a default setting in our Maas console that automatically locks email after 5 minutes of inactivity. Since Touchdown is external to Maas the 5 minute policy pushes down,but only pertains to touchdown as oppose to the device as a whole like IOS. 
    Any suggestions or fixes would be very helpful.
    Thanks in advance
  • gwynjudd
    2 posts
    Community Member
  • KaylaBittner
    46 posts

    On-Demand Webinar: Deploy and Manage Apple Devices Faster and Easier

    03/06/2014 (Last edited 13 March 2014)
    3370 Views | 0 Replies
    MaaS360 has full support for Apple's new Device Enrollment Program, to drive faster onboarding as well as advanced control over corporate devices. These new features provide a variety of options to streamline and customize the activation process, including:
  • bagellord
    2 posts
    Community Member

    Android Kiosk Mode Issues

    2088 Views | 2 Replies
    Good afternoon. Our company has a number of Samsung tablets deployed to our remote offices as kiosks. We've been using the MDM for Samsung app and using Kiosk Mode to lock them down. Today however, I went in to set up another one, and cannot get kiosk mode to work. It's the same hardware and policy as all the other devices. When I go into Corporate Settings on the device to try and enable it, it gives me a prompt, I press okay, and for a moment a progress dialog box appears with a spinner and then goes away, and no changes have been made. I've tried restarting the device and have removed Maas and provisioned again. I am about to try factory resetting the device
  • 2014_08_14
    144 posts

    Android Kiosk Mode

    02/17/2014 (Last edited 17 February 2014)
    7919 Views | 20 Replies
    Introducing kiosk mode for non-SAFE Android devices! The only requirement is the MaaS360 app 4.40 or later (Android 2.2+).
  • vhetrick
    355 posts
    Forum Moderator

    MaaS360 iOS 7 MDM Features: Update #1

    09/17/2013 (Last edited 24 September 2013)
    13976 Views | 10 Replies
    On Wednesday, September 18th, Apple released iOS 7 upgrades to existing iOS devices. NOTE: MaaS360 now supports both, currently enrolled devices upgrading to iOS 7 and new device enrollments running iOS 7. This note describes some of the key, new MDM features made available in iOS 7 and outlines how you can utilize each of them in MaaS360. If you have additional questions, please contact us via the MaaSters Center (here), via support at ops@fiberlink.com or 800-546-5750. Thank you for choosing MaaS360!
  • bogertw
    12 posts
    Community Member

    iOS7 and Activation Lock

    09/18/2013 (Last edited 18 September 2013)
    6507 Views | 9 Replies
    With the new Activation Lock feature in iOS7, doing a wipe of a device prompts for the previous activators iCloud ID/Password (I think that's correct).  So, my understanding is that to wipe a corporate device so it can go to another person, we would unlock it (assuming we know the code) and then Reset All Content and Settings.
  • Giovanni
    15 posts
    Community Member

    Apple Enrollment Service

    3706 Views | 2 Replies
    Is Fiberlink working on participating in Apple's Streamlined MDM Device enrollment program, Apple Enrollment Service, with MaaS360? The service is described as:
  • Dazman
    4 posts
    Community Member

    Disable Camera between different times of the day

    2228 Views | 2 Replies
    Hi there,
  • Chaffner
    4 posts
    Community Member

    Prevent Users Upgrading to new IOS?

    2580 Views | 3 Replies
    Is there a way to prevent users from upgrading their IOS 6.x iPads to IOS 7?  We have several corporate owned iPads running an application that is not IOS 7 compatible.  I thought that, by preventing the installation of apps, I would also be preventing them from updating the IOS.  Thtat does not appear to be the case.  If this is not possible, is it an Apple limitation, or a fuction not yet implemented by MaaS360?
  • beichman
    4 posts
    Community Member

    iOS 7 Unable to Send Mail

    6365 Views | 8 Replies
    Devices that have been upgraded to iOS 7 are at times unable to send mail. To fix the issue, turn the device off/on. 
  • Chaffner
    4 posts
    Community Member

    Alert Center seeing alot of Red

    2458 Views | 1 Replies
    OK, I've been seeing a lot of red warnings in my Alert Center when I sign into the portal.  It appears to have happened after IOS 7 went live.
  • j.farinas
    7 posts
    Community Member

    iOS 7 Silent Install on Supervised Devices

    3457 Views | 1 Replies
    Hi, Does anyone know if an iTunes ID is still required on the device to install an App on a Supervised device. Also running into an issue where we have to re-install the MaaS360 app if it was downloaded directly from the App Store, anyway around that? In the past of curtain devices we would install MaaS360 the Apple Configurator and install apps because because it was much simpler and convenient.
  • csultanik
    8 posts
    Forum Moderator

    Recorded webinar: iOS 7 Part 1 encore (UK) slides and recording are now available!

    09/25/2013 (Last edited 25 September 2013)
    2519 Views | 0 Replies
    iOS 7 is here! Learn how to take advantage of powerful enterprise features. 
  • csultanik
    8 posts
    Forum Moderator

    iOS 7 Deep Dive - webinar recording and slides now available!

    09/25/2013 (Last edited 27 September 2013)
    3204 Views | 0 Replies
    Don't miss part 2 of our iOS 7 webinar series! Recording and slides are now available. 
  • vhetrick
    355 posts
    Forum Moderator

    MaaS360 for iOS Version 2.22 Now Available

    3342 Views | 0 Replies
    MaaS360 for iOS version 2.22 is now available in the Apple App Store.  This version will provide end users with enhanced messaging if the MaaS360 app was downloaded and installed from the Apple App Store, making it an unmanaged app.  Due to changes made by Apple to increase end user privacy, any new iOS 7 device enrolling into MaaS360 must download and install MaaS360 in one of the following ways in order to be a managed app.

    -Using Step 4 of the Enrollment Process through Safari
    -Clicking Free on the MaaS360 app in the App Catalog
    -Going into the App Catalog, clicking on the gear in the upper right hand corner and then clicking Install MDM App

    This also applies to any device that has upgraded to iOS 7 prior to installing MaaS360 for iOS version 2.20 or higher.

    MaaS360 is recommending every customer create a distribution of MaaS360 for iOS for the app to be present in the App Catalog.  To do this, go to Apps -> Catalog, click Add App, select iTunes App Store App.  Search for MaaS360 for iOS as the app source and select any option you may want to include.  We normally suggest Remove on Selective Wipe and MDM Removal as well as Restrict Data Backup to iTunes.  From here, you have three options to use for distribtion.
  • vhetrick
    355 posts
    Forum Moderator

    MaaS360 iOS 7 MDM Features: Update #2

    09/24/2013 (Last edited 26 September 2013)
    4455 Views | 0 Replies
    MaaS360 is continuing to add support for new features to support iOS 7.  This is in continuation to the first update which can be found here: MaaS360 iOS 7 MDM Features: Update #1  These new features will be elevated in the evening of Sept 25 with the exception of the 1 and 4 below item which already exist.
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