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MaaS360 by Fiberlink

Mobile Device Management (MDM)

Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their data. Our MaaS360 experts will post answers to your questions about inventory tracking, patch management, policy configuration and more.

Mobile Device Management (MDM)
  • tommy2000
    2 posts
    Community Member

    Why does Maas360 installed with IOS 8.X prohibit 3'rd party keyboard usage?

    11/08/2014 (Last edited 8 November 2014)
    1260 Views | 7 Replies
    Wondered if anyone understands why the installation of Maas360 causes 3'rd party keyboards to be prohibited from use with Message, Notes, and several other IOS applications? At present, if Maas360 is removed and/or a clean install done without Maas360, then the 3'rd party keyboads function fine in all applications. See this aberation in iPhone 6+, and understand its with any IOS 8 device.
  • Giovanni
    19 posts
    Community Member

    Apple Pay / NFC and MDM Controls

    921 Views | 1 Replies
    Now that iOS 8.1 is out, are there any APIs that are going to be available to manage either Apple Pay usage or NFC chipset on the iPhone 6 and 6 Plus? 
  • Giovanni
    19 posts
    Community Member

    iOS 8 and Device ID's / Google Apps for Business

    09/30/2014 (Last edited 30 September 2014)
    1266 Views | 2 Replies
    We utilize Google Apps for email (Google Sync), but I assume this issue would arise for any email environment: now that Apple has changed how the Apple Device ID (MAC Address) appears external to the device, we are having an issue trying to identify devices that should be allowed to sync (devices enrolled in MaaS360) versus devices that are personally owned and manually configured by end users. There is no way to fully cross match from MaaS360 device records to what appears on the email server side. Will Fiberlink add an ability to see the Device ID that is reported to the mail server? We are nationwide entity and rely on MDM to identify allowed devices prior to approval in the email environment. 
  • rmarshall
    7 posts
    Community Member

    Enforce SSL

    1002 Views | 1 Replies
    Is there a policy or rule that will force SSL in the iPhone native mail client?  I'd like to be able to gray out the SSL toggle on the iphone so users cannot turn it off.  Is this possible?
  • Redfoxx
    2 posts
    Community Member

    iOS 8 blocking managed app from iCloud backups

    1331 Views | 1 Replies
    I attended your iOS 8 web conference and it was very informative thank you. I had a quick questions from that.
  • KaylaBittner
    77 posts

    On-Demand Webinar: See iOS 8 and IBM MaaS360 in Action

    09/12/2014 (Last edited 18 September 2014)
    2265 Views | 0 Replies
    iOS 8 launched on September 17. See how the powerful new management and security tools will help you :
  • KaylaBittner
    77 posts

    [On-Demand Webinar] iOS 8 Announcement: Enterprise Implications to Consider

    08/26/2014 (Last edited 11 September 2014)
    3004 Views | 0 Replies
    Is your mobile enterprise ready for iOS 8? Your users will be upgrading fast and IBM MaaS360 will be ready for you to support them instantly! iOS 8  and MaaS360 make iPhones and iPads even better for work with features that enhance productivity, elevate security and ease management of devices, apps and content.
  • CitizenSane
    17 posts
    Community Member

    Location reporting

    6174 Views | 12 Replies
  • Giovanni
    19 posts
    Community Member

    iOS 8 Beta Testing Failure

    2771 Views | 4 Replies
    Has anyone run into the issue where an iOS 8 Beta 1 device enrolled with MaaS360 profiles is unable to open the "Settings" app? I have seen this occur multiple times enrolling clean/factory reset devices, as well as from a prior device backup from 7.1.1.
  • KaylaBittner
    77 posts

    On-Demand Demo: MaaS360 and Apple iOS for IT

    05/28/2014 (Last edited 4 June 2014)
    2693 Views | 0 Replies
    Do you want to get the most out of your iOS devices? MaaS360 and Apple provide comprehensive tools to manage iOS devices on corporate networks so you can focus on helping employees be more productive. With MaaS360, you can use the Apple Configurator tool and access the best security available for your iPhones and iPads.
  • ITSchris
    1 posts
    Community Member

    Maas360 changes Lock screen timer on IOS 7

    2515 Views | 0 Replies
    When Maas360 and the MDM profile gets installed onto our users' devices, it changes some of the lock screen security features. This only applies to iPhones though. When Maas360 is not installed you get the option to have your device lock after 1,2,3,4 or 5 minutes. You also can set it to never lock. Now when Maas360 is installed and the profile comes down, the option of never lock now disappears. I've also noticed that the fingerprint lock screen security changes as well. The options that you get with the Fingerprint when Maas36 is not installed is 1,3,5,10,15 minutes and then 1 hour and 4 hours. Once Maas360 is installed you then lose the higher value options and the only ones that become available are 1,3 and 5 minutes as well as an "Lock Immediately" option. 
    For our android users, we still use Maas360 but the exchange email comes through Touchdown.When Touchdown installs it asks to create a pin to get into the email. Now I'massuming thisis where the mixup would be since IOS does not use Touchdown to grab emails from the server. There is a default setting in our Maas console that automatically locks email after 5 minutes of inactivity. Since Touchdown is external to Maas the 5 minute policy pushes down,but only pertains to touchdown as oppose to the device as a whole like IOS. 
    Any suggestions or fixes would be very helpful.
    Thanks in advance
  • gwynjudd
    2 posts
    Community Member
  • KaylaBittner
    77 posts

    On-Demand Webinar: Deploy and Manage Apple Devices Faster and Easier

    03/06/2014 (Last edited 13 March 2014)
    5543 Views | 0 Replies
    MaaS360 has full support for Apple's new Device Enrollment Program, to drive faster onboarding as well as advanced control over corporate devices. These new features provide a variety of options to streamline and customize the activation process, including:
  • bagellord
    2 posts
    Community Member

    Android Kiosk Mode Issues

    3839 Views | 2 Replies
    Good afternoon. Our company has a number of Samsung tablets deployed to our remote offices as kiosks. We've been using the MDM for Samsung app and using Kiosk Mode to lock them down. Today however, I went in to set up another one, and cannot get kiosk mode to work. It's the same hardware and policy as all the other devices. When I go into Corporate Settings on the device to try and enable it, it gives me a prompt, I press okay, and for a moment a progress dialog box appears with a spinner and then goes away, and no changes have been made. I've tried restarting the device and have removed Maas and provisioned again. I am about to try factory resetting the device
  • 2014_08_14
    141 posts

    Android Kiosk Mode

    02/17/2014 (Last edited 17 February 2014)
    13034 Views | 22 Replies
    Introducing kiosk mode for non-SAFE Android devices! The only requirement is the MaaS360 app 4.40 or later (Android 2.2+).
  • vhetrick
    430 posts
    Forum Moderator

    MaaS360 iOS 7 MDM Features: Update #1

    09/17/2013 (Last edited 24 September 2013)
    18057 Views | 10 Replies
    On Wednesday, September 18th, Apple released iOS 7 upgrades to existing iOS devices. NOTE: MaaS360 now supports both, currently enrolled devices upgrading to iOS 7 and new device enrollments running iOS 7. This note describes some of the key, new MDM features made available in iOS 7 and outlines how you can utilize each of them in MaaS360. If you have additional questions, please contact us via the MaaSters Center (here), via support at ops@fiberlink.com or 800-546-5750. Thank you for choosing MaaS360!
  • bogertw
    14 posts
    Community Member

    iOS7 and Activation Lock

    09/18/2013 (Last edited 18 September 2013)
    9635 Views | 11 Replies
    With the new Activation Lock feature in iOS7, doing a wipe of a device prompts for the previous activators iCloud ID/Password (I think that's correct).  So, my understanding is that to wipe a corporate device so it can go to another person, we would unlock it (assuming we know the code) and then Reset All Content and Settings.
  • Giovanni
    19 posts
    Community Member

    Apple Enrollment Service

    4891 Views | 2 Replies
    Is Fiberlink working on participating in Apple's Streamlined MDM Device enrollment program, Apple Enrollment Service, with MaaS360? The service is described as:
  • Dazman
    4 posts
    Community Member

    Disable Camera between different times of the day

    3319 Views | 2 Replies
    Hi there,
  • Chaffner
    4 posts
    Community Member

    Prevent Users Upgrading to new IOS?

    4332 Views | 3 Replies
    Is there a way to prevent users from upgrading their IOS 6.x iPads to IOS 7?  We have several corporate owned iPads running an application that is not IOS 7 compatible.  I thought that, by preventing the installation of apps, I would also be preventing them from updating the IOS.  Thtat does not appear to be the case.  If this is not possible, is it an Apple limitation, or a fuction not yet implemented by MaaS360?
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