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MaaS360 by Fiberlink

Mobile Device Management (MDM)

Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their data. Our MaaS360 experts will post answers to your questions about inventory tracking, patch management, policy configuration and more.

Mobile Device Management (MDM)
  • Mobile Device Management (MDM)

    Ever-evolving technology brings opportunities, but only when managed properly. Read, share and learn how to keep users mobile without compromising the safety of their...
  • SwissMiss
    1 posts
    Community Member

    Maas Cloud Extender stopped working after update of Exchange Management Console to Service Pack 3

    04/24/2014
    17 Views | 0 Replies
    Hi,
    I updated the Exchange Management Tool on our Maas server to the latest Service Pack. From Service Pack 2 to Service Pack 3, Roll up 4. We noticed that when we get a new device now, it doesn't get added in Maas anymore. So we manually approve in Exchange as a temporary workaround.
    In our Maas portal I see: 
    - That both or Configuration State and Cloud Extender have green check marks on it. They are Online and “green” status.
    - Last reported date is current
    - Cloud Extender Configuration is set to Yes
    - Services configured are: User Authentication, User Visibility and Exchange Activesync
    - License status is active
    On the server:
    - I stopped/start Maas service
    With the Service Account
    - I don't see any change in the Security Group. Service account is part of server admin, service accounts, domain users, Organization Management and Server Management.  It has always been this way and was working.
    Any idea?
  • ITSchris
    1 posts
    Community Member

    Maas360 changes Lock screen timer on IOS 7

    04/24/2014
    15 Views | 0 Replies
    When Maas360 and the MDM profile gets installed onto our users' devices, it changes some of the lock screen security features. This only applies to iPhones though. When Maas360 is not installed you get the option to have your device lock after 1,2,3,4 or 5 minutes. You also can set it to never lock. Now when Maas360 is installed and the profile comes down, the option of never lock now disappears. I've also noticed that the fingerprint lock screen security changes as well. The options that you get with the Fingerprint when Maas36 is not installed is 1,3,5,10,15 minutes and then 1 hour and 4 hours. Once Maas360 is installed you then lose the higher value options and the only ones that become available are 1,3 and 5 minutes as well as an "Lock Immediately" option. 
    For our android users, we still use Maas360 but the exchange email comes through Touchdown.When Touchdown installs it asks to create a pin to get into the email. Now I'massuming thisis where the mixup would be since IOS does not use Touchdown to grab emails from the server. There is a default setting in our Maas console that automatically locks email after 5 minutes of inactivity. Since Touchdown is external to Maas the 5 minute policy pushes down,but only pertains to touchdown as oppose to the device as a whole like IOS. 
    Any suggestions or fixes would be very helpful.
    Thanks in advance
  • ndg123
    1 posts
    Community Member

    Cloud Extender on Windows 2012 ?

    04/24/2014
    21 Views | 0 Replies
    Is the Cloud Extender supported for installation on Windows Server 2012 or Windows Server 2012 R2 ?   Or is Windows 2008 R2 the latest platform?
  • j0ej0e21
    2 posts
    Community Member

    iPad Mini Not Getting MaaS360 app install after enrollment

    05/14/2013
    3153 Views | 6 Replies
    Hi there,
  • nary
    1 posts
    Community Member

    Unable to uninstall Maas app - Android

    04/15/2014 (Last edited 15 April 2014)
    408 Views | 1 Replies
    I am working with an enduser trying to get their Android device (Samsung Galaxy S3 / Android v 4.0.4) enrolled in Maas.  Currently the installed app will not open properly (won't open at all, no response after pressing the icon) so we are attempting to uninstall/reinstall the app.  
  • FraserR
    2 posts
    Community Member

    MSP

    04/10/2014
    350 Views | 3 Replies
    Hi all, I work for a MSP and I was wondering if anyone out there has used Maas360 for multiple different customers and domains etc from the single console and how you have found it, any challenges etc.
  • hupton
    4 posts
    Community Member

    Galaxy s5 fingerprint scanner

    04/15/2014
    530 Views | 5 Replies
    Hi, we have a user who has a new Samsung Galaxy s5. When putting our policies on the phone it greyed out his option to use the fingerprint scanner. I know with iPhones we haven't had any issues with users not being able to use the fingerprint scanner. Is this something that will be added in the future? Thanks.
  • layne.carder
    1 posts
    Community Member

    cannot remove MDM control on maas360 for android

    08/23/2013
    4052 Views | 4 Replies
    MaaS360 is having an issue on my Galaxy S4.  On the compliance status screen, it shows 'Applying Device Policies...' and never appears to complete that operation.  The problem appeared to start when I had to change my corporate password, and is causing my Lync app to not be able to connect.  I have uninstalled Lync, and tried to 'Remove MDM Control', but nothing works.  There appears to be no way to remove the app without removing the MDM control, unless I wipe the device.  I would really rather not do that.  Please advise.   
  • bphillips1972
    1 posts
    Community Member

    Can I export my device policy settings?

    02/28/2013
    2146 Views | 3 Replies
    I need to document my policy settings, wondering if there is a way to easily export them to excel?
  • gfowler
    1 posts
    Community Member

    MDM for Samsung - disabling Wallpaper change

    04/16/2014
    265 Views | 1 Replies
    I have the Samsung Galaxy S5 and after installing the maas360 MDM for Samsung (the Android version would not even load), one of the enforced policies (as viewed from within the app on the Compliance Status page and Enforced Policies tab) states 'Disabled Wallpaper Change'.  In speaking with my IT department they reviewed the settings on their end show no policies have been set on their end and they are unable to identify the policies that I see on my device.  Any help in identifying how to change this setting?
  • gwynjudd
    2 posts
    Community Member
  • Redfoxx
    1 posts
    Community Member

    Error message in Cloud Extender when trying to save certificate template

    04/10/2014
    357 Views | 1 Replies
    We are trying to setup a certificate based VPN profile to be pushed out to our iOS devices. We have the certificate authority and NDES setup per the MaaS360 Certificate Guide. The trouble we are having is getting the cloud extender configured. There is a Template Configuration step and it is asking for Challenge UserName and Challenge Password. The error we receive is “Unable to retrieve permissions for the SCEP Device Admin account” We have tried both accounts we created when setting up the NDES and have checked the permissions over and over. I was just hoping someone may have an idea of what we are missing. I do have a ticket with support but they have not been able to find the problem. I was hoping someone else may have run across this before.
  • charmi
    1 posts
    Community Member

    No encryption menu on my Android

    04/10/2014
    359 Views | 1 Replies
    Hello,
  • cms365
    2 posts
    Community Member

    Specific App Admin Role

    04/08/2014
    346 Views | 1 Replies
    We have several lines of business who have their own apps they need to distribute as they see fit. How do we give the app developers the ability to manage only their specific apps while not giving them access to the other apps in our catalog?
  • Sobek
    16 posts
    Community Member

    Selective blocking of Settings on Android

    04/07/2014
    477 Views | 1 Replies
    Hi
  • Sobek
    16 posts
    Community Member

    Restrict web browsing on Android

    04/02/2014 (Last edited 7 April 2014)
    537 Views | 3 Replies
    Hi
  • Sobek
    16 posts
    Community Member

    Google Play (disabled) and installation of apps - Kiosk mode

    04/02/2014
    607 Views | 3 Replies
    I am using Kiosk mode, app whitelist and Google Play blocked.
  • Giovanni
    8 posts
    Community Member

    Google Apps for Business Integration

    04/04/2014
    441 Views | 1 Replies
    Is there any documentation available that discusses the setup of the integration between Google Apps for Business and MaaS360? We were just told by our Google representative this morning that this functinality is availalbe but i've not had any detailed conversations with anyone at Fiberlink, as of yet, to discuss how this will impact our current environment. 
  • Sobek
    16 posts
    Community Member

    No permission to sync with server

    04/03/2014
    575 Views | 3 Replies
    I activated Cloud Extender for MDM
  • bradwils
    4 posts
    Community Member

    Erroneous root detection on Android (Motorola Droid RAZR)

    03/31/2014
    665 Views | 5 Replies
    I have just installed MaaS360 as part of a BYOD program. It has reported my device as rooted, but it is not. It is a stock Verizon ROM, Android version 4.1.2, build 9.8.20-72_VZW-16-5. I downloaded 'root check' from the android market and it shows that I am not rooted as well. But MaaS360 has reported to my company that I am rooted, which will result in my access being revoked. They say I have to unroot, but as I am not rooted, I cannot unroot. 
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