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One of the troubleshooting step that a user or support can take to resolve the nc.windows.app.23712 error is by uninstalling all previous versions of Network Connect from the computer, and then reinstalling Network Connect. If the error is encountered again upon uninstalling and reinstalling Network Connect, there could be a problem with the Network Connect virtual adapter. If this is the case, the Network Connect Virtual Adapter should manually be removed so that it can be reinstalled the next time Network Connect is launched on the system.
Please note that appropriate Network Connect client logs should be captured before performing this procedure to be able to find the root cause of this issue and reasons of getting the NC Virtual adapter in the specific state.
If you receive the below message, try manually removing the Network Connect Virtual adapter:
"nc.windows.app.23712. The Network Connect session terminated. Do you want to reconnect?"
To manually remove the Network Connect virtual adapter on Windows XP go to the Control Panel > System > Device Manager and delete the Juniper Network Connect virtual adapter from the Network Adapters. If you do not see the Network Connect virtual adapter listed, select "Show hidden devices" from the "View" drop-down menu on the toolbar in the Device Manager window. Alternatively, to remove the Network Connect Virtual Adapter right-click on the adapter and choose "uninstall".
A new adapter will be reinstalled the next time a Network Connect session is launched.