FIBERLINK

Learn how Fiberlink is helping today's leading enterprises deliver secure mobile workforce solutions to their employees.

Challenge:
Targus International Group needed to take control of multiple access technologies, end-user security compliance, and the hidden costs associated with supporting a distributed workforce. “Mobile workers will always opt for the fastest connection available, whether it is sanctioned by IT or not,” said Chuck Farner, Director of IT Delivery. "This put us on the defensive in terms of IT support, security and remote access costs."

Sales representatives would often connect via cable modem at a hotel or use Wi-Fi at the airport for $10 to $20 per connection. The cost of these alternate forms of access were buried in individual expense reports so IT had no way to track the true cost of mobile access outside of their monthly dial-up budget. As more and more Targus representatives opted for broadband over dial-up, the company’s communications costs skyrocketed.

Solution:
Targus reviewed a number of connectivity options from access aggregators before deciding that Fiberlink offered the most robust, seamless, secure and cost-efficient solution. “Fiberlink consulted with us on the best mobile access strategy to meet the current and future needs of our business,” said Farner. “We chose Fiberlink because it moved quickly to provide us with the capabilities we needed right away, and they are considering our ideas as they develop future Fiberlink products.”

Results:
The Fiberlink solution has cut Targus’ connection costs by nearly 50 percent. Fiberlink has also slashed the number of help desk calls by 70 to 80 percent. “We don’t have to worry about employees managing multiple clients because Fiberlink provides one client regardless of users’ access type, device or location,” Farner explained. Using ConnectView, Fiberlink’s reporting system, Targus can proactively diagnose and address network problems before they escalate. Targus IT can now track network activity down to the user level, monitoring who is connecting, how long they are connected, what services they are running, and how they are using the network.

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Download the Targus case study PDF