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MaaS360 by Fiberlink

Privacy and Legal

Fiberlink Communications Corporation Privacy and Acceptable Use Policies

Thank you for visiting Fiberlink Communications Corporation’s ("Fiberlink") Internet web site ("Site") located at the URL www.fiberlink.com and/or www.maas360.com. This Privacy Policy describes Fiberlink’s use of personally identifiable information about customers and potential customers obtained via this Site, or when you use our products and services.

Privacy and Legal

Fiberlink Communications Corporation Privacy and Acceptable Use Policies

Thank you for visiting Fiberlink Communications Corporation’s ("Fiberlink") Internet web site ("Site") located at the URL www.fiberlink.com and/or www.maas360.com. This Privacy Policy describes Fiberlink’s use of personally identifiable information about customers and potential customers obtained via this Site, or when you use our products and services.

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 TRUSTe European Safe Harbor certificationFiberlink has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through the Web sites www.fiberlink.com and www.maas360.com. 

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at  http://www.truste.org/consumers/watchdog/request.

Fiberlink Communications Corp. complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. Fiberlink Communications Corp. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Fiberlink Communications Corp.’s certification, please visit http://www.export.gov/safeharbor/.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, Fiberlink may need to update this Privacy Policy from time to time.  If we change the way in which we collect or use your personally identifiable information, Fiberlink will post a prominent change notice with its updated Privacy Policy on our Site located at www.maas360.com and we may send registered users notice of the change prior to the change becoming effective.  Fiberlink encourages you to review this Privacy Policy regularly for any changes so that you are aware of what personally identifiable information we may collect and how we may use this information. Your continued use of this Site and/or continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.

Information Collection and Use

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site we may invite you to submit questions or comments. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, password, email address, phone number, and other contact information. We also may collect the foregoing personally identifiable information from our sales department when you have indicated an interest in our services or have requested a test or demonstration. We also may collect your username, email address and domain name through your use of our products and services.

We use your personally identifiable information to deliver certain services, products or information you have requested and to follow up on such requests, verify your authority to enter certain password protected areas of the Site, send you notices and communications for products and/or services that you have used or that may be of interest to you to improve the content and general administration of the Site, or for transactional purposes. This may include newsletters, product updates, event announcements, and promotional offers.

On our behalf, we also use a marketing automation company as a third party service provider to store your information when you request a demo, sign up for a conference, and request more information. This third party stores your personally identifiable information so we can provide you with the services and communications described above. They do not sell or use your personally identifiable information for any other purpose than to respond to our requests. Please note their privacy policy governs the use and collection of this information. You can read about their privacy policies at this page. http://www.eloqua.com/trust/privacy-policy.html

If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  Fiberlink does not store this information.

This web site contains links to other sites that are not owned or controlled by Fiberlink. Please be aware that we, Fiberlink, are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement only applies to information collected by this web site.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

We track, through our Site or through the use of our products and services, the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, browser type, domain names, time and date stamp, referring URL, landing page and information about the hardware and software that you use (such as your computer or machine name), and we may analyze this data for trends and statistics in the aggregate and as linked with your personally identifiable information.  We may use such information to analyze trends, administer and improve the Site and our services, track users' movement, and gather broad demographic information for aggregate use.

The authorized registered user will be able to view through MaaS360 all of the usernames and passwords of the company employees that have used Fiberlink’s services and other identifiable information about use of the company’s equipment and network, such as duration of use and applications used.  Registration for an account must be done off-line with your account representative.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.

If you reject cookies, you may still use our site without any loss of functionality. This privacy statement covers the use of cookies by www.fiberlink.com and www.maas360.com only.

We use third-party tracking services that use cookies to track non-personally identifiable information about visitors to our site in the aggregate usage, paths, page clicks and downloads to understand how users are traveling through the site.

Web Beacons/Gifs

We use third-party advertising partner to employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. 

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

Fiberlink has been opted into the "Leadlander Contact Network." LeadLander uses cookies to personally identify users so that it can understand each individual visitor's actions on www.maas360.com. LeadLander may identify a user's personal information based on links the user has clicked in emails or information the user has submitted in online web forms and associate this information with LeadLander cookies. LeadLander may continue to identify a user and track a user's web page views as the user views other web sites that use LeadLander's services.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Children's Privacy

Fiberlink recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests.  This Site is not intended for children under the age of 13 and we endeavor not to collect any personally identifiable information from children under the age of 13.  Fiberlink targets its services and this Site to adults and not to children under 13. 

Disclosure

Information collected by us in connection with your use of the Service may be stored and processed in the United States or any other company in which we or our agents or providers maintain facilities. Accordingly, by using the Service you consent to any transfer of such information outside of the United States. We may provide your personally identifiable information that we collect to the service providers that we may engage to assist us.  For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., send you our newsletter) or to an entity that follows up on customer requests for information.  We restrict by contract such third party entities from further distributing your personally identifiable information and from using your personally identifiable information for commercial purposes unrelated to your provision of the information to us. We also may provide such information in order to respond to user support requests.

We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority, to protect our rights, safety or property, or in response to suspected illegal activity.

We will not sell, rent, or trade your personally identifiable information to any other company or organization.  However, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Fiberlink participates or to a purchaser of all or substantially all of Fiberlink's assets to which this Site relates.  We will notify by email, or by means of a notice on our homepage or our log-in window in case of such an event.

Security

We may employ procedural and technological measures, consistent with industry practice.  Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction.  Fiberlink may use encryption, secure socket layer, firewalls, physical lock and key, internal restrictions, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.

Correction/Updating Personally Identifiable Information

Fiberlink provides you with the ability to review, correct or delete any of the personally identifiable information that you have provided to us.  If you wish to review or correct any information you have provided to us, you may access your account online by logging into your account under “Edit Profile.”

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

E-mail

If you receive e-mail from us and wish to stop receiving e-mail, you may contact us as provided below. This may include newsletters, product updates, event announcements, and promotional offers.  NOTE:  You cannot opt-out of any required emails for transactional or service operations purposes.

Questions or Additional Information

If you have any questions or require additional information regarding this Privacy Policy please contact us via email at legal_department@fiberlink.com or you may send a hardcopy letter to Fiberlink Communications Corp., Attn: Legal Department, 1787 Sentry Parkway West, Building 18, Suite 200, Blue Bell, PA 19422.

Acceptable Use Policy

This Acceptable Use Policy governs the use of any software or services obtained from Fiberlink Communications Corp. by any person (“End User”).  End User acknowledges that the software and its structure, organization, source code, and protocols constitute valuable and proprietary trade secrets and other proprietary intellectual property of Fiberlink and its suppliers. Accordingly, End User agrees not to: (a) modify, adapt, alter, translate, or create derivative works from the software; (b) merge the software with any other software, products or services; (c) sublicense, resell, re-distribute, lease, rent, loan, disclose or otherwise transfer the software or any other associated products and services to any third party; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source or object code of the software; (e) use the software to provide any facility management, service bureau or similar services to third parties, permit third parties to remotely access and use the software or use or permit any software to be used, or to develop a product line that is similar to the software; (f) publish or share with any third party any results of any benchmark or performance tests run on the software or component thereof; or (g) otherwise use or copy the software except as expressly allowed in a written services agreement or other agreement by Fiberlink.  In addition, End User agree that it will not use the software or services to take any action that: (i) violates any applicable law or regulation or is legally libelous, defamatory, indecent, obscene or pornographic; (ii) would violate copyright, trademark, trade secret or other property right of any third party; or (iii) interfere with other users’ use of the software or of the Internet; (iv) involves the addition, removal or modification of identifying network header information in an effort to deceive; (v) uses the software to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Fiberlink's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data; (vi) uses the software to collect, or attempt to collect, personal information about third parties without their consent. 

Fiberlink reserves the right, in its sole discretion, to modify, limit or otherwise adjust any End User’s use of the services or software if such use is deemed to be excessive, abusive or otherwise contradictory to the intended purpose and use of such services or software. 

Any questions should be directed to the Fiberlink Legal Department at legal_department@fiberlink.com 

This Privacy Policy was last updated on April 14, 2014.

This Acceptable Use Policy was updated on January 17, 2011.

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